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Customer Experience Lead

2 months ago

Vaughan, Ontario, Canada Victoria's Secret Full time
Customer Experience Lead Job Description

About the Role:

The Customer Experience Lead is a key member of our store team, responsible for delivering exceptional customer experiences and driving top-line sales. As a values-based leader, you will inspire and motivate associates to achieve sales goals and maintain operational excellence.

Key Responsibilities:

  • Lead and direct associates on the sales floor to drive sales and customer engagement.
  • Coach associates in the moment to improve sales skills and customer service.
  • Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
  • Act as a front-line supervisor, assigning work and providing direction to non-supervisory associates.
  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and coaching to improve performance.
  • Display an understanding of all associate roles and ensure all roles work for the good of the team and the customer.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.

Requirements:

  • Possess a passion for the Victoria's Secret brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

Compensation:

Estimated minimum salary: $23.50

Estimated maximum salary: $29.50

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.