Bilingual Call Centre Representative

1 week ago

Toronto, Ontario, Canada Black & McDonald Full time

About This Opportunity

The Centralized Call Centre Representative reports to the Call Centre Supervisor, supporting work order creation for the FMO and Service departments to ensure high-quality facility services to customers. This role responds effectively to serve customers by determining requirements, answering inquiries, and resolving problems, fulfilling requests, and maintaining the work database of the Computerized Maintenance Management System (CMMS).

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records and update the CMMS database
  • Collaborate with internal teams to ensure seamless service delivery
  • Communicate effectively with customers and colleagues in English and French

Requirements

  • 2-3 years of related call centre, customer service, or dispatching experience
  • Proficient in Microsoft Office, including Excel, Outlook, and SharePoint
  • Ability to type a minimum of 50 WPM accurately
  • Fully bilingual in English and French

What We Offer

  • Competitive pay
  • Paid training at our Montreal location
  • Medical and dental benefits after 6-month probation period
  • Option to contribute to our voluntary pension plan after 6-month probation period

About Black & McDonald

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

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