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Customer Service Representative

2 months ago

Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our Lendcare team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

Responsibilities
  • Provide prompt and courteous service to customers via phone, email, and other communication channels.
  • Respond to customer complaints and concerns in a professional and empathetic manner.
  • Strive to achieve first call resolution and ensure customer satisfaction.
  • Learn about our products and services to provide accurate information and recommendations to customers.
  • Collaborate with other departments to improve sales, marketing, and business processes.
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers.
Requirements
  • Excellent communication skills in English and French.
  • Customer service experience is an asset.
  • Empathetic and compassionate with a strong ability to build rapport with customers.
  • Ability to multitask, adapt to change, and work independently.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office software and able to learn new software programs.
  • Ability to work full-time in our office in Pickering, ON.
Operational Hours

Monday to Friday - 8:00 am to 9:00 pm, Saturday 9:00 am to 5:00 pm.

About Us

goeasy Ltd. is a publicly-traded company on the TSX with a strong commitment to customer satisfaction and employee development. We offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, and point-of-sale financing to merchants in various sectors.

Why Join Us

At goeasy, we value diversity, inclusion, and equal opportunity employment. We believe that our employees are our greatest asset and are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.