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Client Relations Specialist

3 months ago

Prince George, British Columbia, Canada CB Canada Full time

Customer Service Representative

Location: Prince George, BC

CB Canada is looking for a skilled Customer Service Representative to join our Northern Health Connections team in Prince George. This pivotal role reports directly to the Operations Manager and demands a high level of confidentiality, professionalism, and the ability to engage effectively with diverse individuals, including staff and the public. This is a casual role that will cover for holidays and sick leave, with the potential for additional hours based on operational requirements. The ideal candidate must possess flexible availability, as shifts are scheduled between 8:00 am and 5:00 pm. Reliable transportation is essential due to the lack of public transit options servicing the workplace.

Essential Skills and Qualifications

  • Open availability is essential
  • Outstanding customer service abilities with prior experience in a client-facing role
  • Experience in an administrative capacity is preferred
  • Proficient in Microsoft Office applications
  • Ability to maintain composure, tact, and professionalism in all interactions
  • Team-oriented mindset with the capability to work independently
  • Strong multitasking skills and the ability to thrive under pressure
  • Excellent written and verbal communication skills
  • Friendly, confident, and approachable demeanor

Key Responsibilities

  • Coordinate travel arrangements and manage ticket sales
  • Handle incoming calls and respond to client or passenger inquiries
  • Support drivers with their questions or concerns
  • Draft memos and other necessary documentation
  • Organize and maintain filing of invoices
  • Facilitate hotel bookings for drivers
  • Manage inventory and order supplies as needed
  • Perform data entry for fuel and related information
  • Execute various other administrative tasks as required