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Client Experience Consultant

3 months ago

Montreal, Quebec, Canada Desjardins Full time

Position Overview: This role requires a full-time on-site commitment.

As a Client Experience Consultant, your primary responsibility is to enhance the experience of our members and clients, ensuring their satisfaction. This involves creating a welcoming atmosphere, actively listening to their needs, and assisting them in achieving financial empowerment. You will embody the cooperative values of our organization through the support you provide.

Key Responsibilities:

  1. Assist members and clients by informing them about available applications and technological tools that facilitate independent transactions.
  2. Contribute to business growth and nurture relationships through exceptional service delivery.
  3. Support members and clients who have experienced fraud or discrepancies, ensuring they are directed to the appropriate resources.
  4. Stay informed about the latest standards, products, and services within your domain.
  5. Adhere to compliance, security, and risk management protocols.

What We Offer:

  1. Competitive salary along with an annual bonus.
  2. Four weeks of flexible vacation starting from the first year.
  3. A defined benefit pension plan that guarantees stable income during retirement.
  4. Group insurance, including telemedicine services.
  5. Reimbursement for health and wellness expenses, as well as telework equipment.

Note: Benefits are subject to eligibility criteria.

Qualifications:

  1. High school diploma in a relevant field.
  2. A minimum of two years of pertinent experience.
  3. Other combinations of qualifications and relevant experience may be considered.
  4. Proficiency in French is mandatory.
  5. Familiarity with all counter and convenience products and services.
  6. Understanding of the principles and fundamentals of financial services cooperatives.
  7. Knowledge of operating procedures related to convenience products and services, as well as automated and assisted transactions.

Desired Skills: Action-oriented, effective communication, customer-centric, adaptable to different situations, quick learner, and technologically proficient.

At Desjardins, we are committed to equity, diversity, and inclusion. We value individuals for their unique qualities and strive to create a positive workplace for all. We maintain a zero-tolerance policy for discrimination of any kind and believe our teams should reflect the diversity of the members, clients, and communities we serve.

If you require any accommodations during the recruitment process, please let us know. We are here to assist you.