Retail Operations Manager
4 weeks ago
Position Overview:
The individual in this role is tasked with the effective oversight and productivity of the COWS retail location. This position is also responsible for the comprehensive management of store operations and fostering positive staff relations.
Key Responsibilities:
- Exemplifying COWS' exceptional customer service standards
- Welcoming and assisting customers
- Demonstrating proficiency in all roles performed by sales associates, scoopers, supervisors, and assistant managers
- Preparing payroll summaries
- Maintaining awareness and understanding of company policies
- Participating in the recruitment process
- Conducting employee and store performance evaluations
- Inspiring and motivating team members
- Facilitating regular staff meetings
- Addressing concerns from both employees and customers
- Planning and leading training sessions with assistant managers and supervisors
- Ensuring timely preparation and submission of financial reports
- Creating work schedules
- Overseeing bank deposit processes and confirming receipts
Qualifications:
- Passionate about customer engagement
- Strong written and verbal communication abilities
- Capable of building positive relationships with customers and team members
- Competitive mindset with a drive to achieve sales
- Effective and innovative problem-solving skills
- Demonstrated leadership and organizational capabilities
- Adept at interpreting financial statements
- Strong delegation skills
- Possesses a sense of humor and a positive demeanor
- Basic proficiency in computer applications (Microsoft Word, Excel, Outlook)
- Previous experience in sales or management is advantageous
- Team-oriented attitude
- Proven ability to perform under pressure
Physical Requirements:
- Ability to perform repetitive tasks, particularly with the wrists
- Capability to bend and lift items weighing up to 30 lbs.
- Willingness to stand for the entirety of the shift
Additional Requirements:
- Dependable transportation
- Availability for seasonal or year-round work, depending on location
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