Residence Life Coordinator

2 days ago

Waterloo, Ontario, Canada University of Waterloo Full time
Job Title: Residence Life Coordinator

Job Summary:

The Residence Life Coordinator is a key member of the Residence Services team, responsible for ensuring the effective delivery of the student experience within assigned student residences. This role acts as an advisor and support to students living in residence, with a focus on their holistic development.

Key Responsibilities:

  • Engage with students who present with personal and/or transitional challenges related to their integration into the residence community and University setting.
  • Build rapport with students within case management portfolios and support them in connecting to on-campus and/or off-campus resources.
  • Execute the administration of the conduct process across residences through appropriate application of residence policy and procedures.
  • Facilitate student conduct processes and management of student issues, such as drug and alcohol infractions, roommate challenges, and behavioral issues.
  • Facilitate educational conversations and issue appropriate restorative or educational sanctions in accordance with the Case Management Strategy.
  • Lead difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc.
  • Respond to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc.
  • Maintain confidential records of students within case management portfolios using internal databases.
  • Collaborate with Case Support Coordinators to manage complex and critical student cases.
  • Ensure the rights of individuals and the community are upheld through appropriate use of policy and regulation.

Supervision and Human Development:

  • Provide day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community.
  • Effectively supervise and support Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight.
  • Participate in and make decisions regarding the recruitment and training of student-staff positions.
  • Provide leadership in student-staff meetings and communicate regularly with the Manager, Residence Life, regarding student-staff and student concerns while upholding the confidentiality of the Department, staff, and students.
  • Complete performance evaluations for direct reports and provide ongoing developmental feedback and coaching between evaluations.
  • Support student-staff by redirecting individual and community actions or concerns towards restorative and educational initiatives that contribute to an atmosphere of accountability and responsibility.
  • Role model visibility, availability, and approachability with all staff, student-staff, and students, including engaging in evening and weekend responsibilities with the community.
  • Meet on a biweekly basis with student-staff and support the execution of weekly team meetings.

Community Development & Program Administration:

  • Contribute to the delivery of Student Development and Residence Experience's (SDRX) programs and services so that students achieve priority developmental and educational outcomes.
  • Establish and promote a safe and healthy community within assigned residence areas, including organizing and prioritizing effective management of student experience operations.
  • Understand the needs of students in residence and ensure that programming facilitates community engagement across residence.
  • Provide leadership to all student-staff as they create, execute, and evaluate intentional programs, ensuring Don programs support student needs and student diversity.
  • Administer a community fund budget for the use of facilitating community building efforts for students and Dons, submitting expense reports for reconciliation purposes.
  • Oversee the spending of Don community funds and ensure accuracy of their budget reconciliation as required (twice per term).
  • Respond to and/or direct student inquiries in a timely manner, including forwarding maintenance concerns, facilitating room change requests, and providing referrals to additional campus resources.
  • Participate in and contribute to an assigned portfolio, which involves planning, executing, and assessing its effectiveness in residence, assuming responsibility for additional portfolios as assigned by Manager, Residence Life.
  • Prioritize consistency of program administration across all residence areas by collaborating and communicating with peers, direct reports, and Manager, Residence Life.

Training and Development:

  • Coordinate the development and delivery of bi-annual student-staff training.
  • Remain knowledgeable and committed to student development theory and guiding principles within student affairs, drawing on these bodies of knowledge when coaching student-staff and students.
  • Encourage, organize, and execute educational and developmental programs within residence to foster an atmosphere of personal development, academic enrichment, and community engagement.
  • Support students and student-staff through their transition into the residence community and provide guidance and advisement to individuals for their own enrichment.
  • Contribute to an atmosphere of team and personal development by leading and supporting team-based initiatives, engaging in team projects, and supporting peers' projects.

Interdepartmental Collaboration:

  • Liaise with members of the department (Residence Services, Residence Learning, Residence Hospitality Experience, Maintenance & Security Services, Housing Occupancy & Marketing Services, and campus (Special Constable Services, Campus Wellness, Student Success Office, Office of Equity, Diversity, Inclusion & Anti-racism, Athletics) to facilitate the seamless execution of the student experience within residence.
  • Provide support to Housing department during regular end-of-term and start-of-term operations, including end-of-term room checks, managing move-in or move-out student issues, and supporting with building lockdown processes between terms.

Qualifications:

  • Bachelor's degree or equivalent education and experience.
  • 1-3 years' experience in a full-time Student Affairs position, or equivalent.
  • Experience supervising direct reports and managing difficult conversations.
  • Experience training/mentoring student staff is required.
  • Experience providing support to persons on matters related to mental health.
  • Proven ability to work autonomously with limited supervision.
  • Demonstrated ability to work in a team-based environment and prioritize consistency.
  • Strong oral and written communication skills.
  • Effective presentation and meeting facilitation skills.
  • Excellent coaching and conflict management skills.
  • Demonstrated ability to remain calm in crisis response and exercise sound judgment.
  • Vulnerable Sector Check required.
  • Emergency First Aid & CPR A required.

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