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Hotel Front Desk Supervisor

2 months ago

Milton, Ontario, Canada 2358857 ONTARIO INC. Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at 2358857 ONTARIO INC. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, managing front desk operations, and supervising a team of front desk staff.

Key Responsibilities
  • Customer Service: Provide excellent customer service to guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk area, including checking in and out guests, handling room assignments, and maintaining accurate records.
  • Team Supervision: Supervise and train a team of front desk staff, provide guidance and support, and ensure that they are meeting the high standards of customer service.
  • Problem-Solving: Anticipate and resolve any issues that may arise, such as guest complaints or technical problems.
  • Communication: Communicate effectively with guests, staff, and management, and maintain a positive and professional attitude at all times.
Requirements
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Work Experience: 7 months to less than 1 year of experience in a similar role.
  • Computer Skills: Proficient in MS Outlook and other relevant software.
  • Language: English is the primary language of communication.
  • Work Environment: Fast-paced environment with a large workload and tight deadlines.
What We Offer
  • Permanent Employment: A permanent position with a stable and growing company.
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.