Customer Service Sales Associate
3 weeks ago
Position Overview
We are seeking a dedicated Customer Service Sales Associate who will focus on fostering a friendly atmosphere for our clientele while addressing their inquiries. Do you possess experience in generating service estimates, executing sales transactions, and serving as a knowledgeable resource for products and services, among other duties?
Key Responsibilities
- Excellent communication abilities and a desire to enhance customer interactions.
- Enthusiasm for the automotive sector to establish connections and enhance product understanding.
- Proficiently resolving customer issues to guarantee satisfaction.
- Openness to cross-training for greater adaptability and team contribution.
Why Choose Kal Tire?
- We are committed to supporting the career growth of every team member through effective leadership, training, and advancement opportunities.
- Structured work hours, a supportive and secure work environment, and opportunities for professional development.
- This role offers a competitive salary range of $21.21 – $29.71, with a clear pathway for career progression and salary increases.
- Comprehensive Benefits: Access to medical, dental, and vision plans, along with an Employee Assistance Program.
- Financial Security: Engage in a defined contribution pension plan and group RRSP matching program.
- A perks program that provides employee discounts on tires, services, and more.
Daily Duties
- Delivering exceptional customer service with a genuine commitment to providing outstanding customer experiences.
- Welcoming and directing customers with a professional and enthusiastic demeanor to achieve favorable outcomes.
- Managing incoming calls while addressing customer inquiries, concerns, or questions.
- Demonstrated experience in an inside sales or counter sales setting; able to share product knowledge confidently and amicably.
- Capable of offering detailed pricing information and preparing customer quotations.
- Strong attention to detail and efficient data entry skills are necessary for entering appointments and orders into internal systems.
Qualifications for Success
- A keen interest in the automotive industry and enjoyment of working in a dynamic, fast-paced team environment.
- Exceptional customer service capabilities.
- A minimum of 2 years' experience in customer service, counter, or inside sales roles is preferred.
- A solid understanding of the automotive or related industry and a capacity for acquiring product knowledge.
- Familiarity with consumer behavior principles.
- Strong problem-solving, planning, and organizational skills.
- An active disposition with the ability to lift 30-50 lb tires as required.
- A commitment to safety, including wearing required PPE and adhering to safety protocols.
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