B2B Customer Success Specialist

6 days ago


Calgary, Alberta, Canada International Orthotic Labs Full time

About the Role

As a B2B Customer Success Specialist at International Orthotic Labs, you will play a critical role in ensuring the satisfaction of our clients, including physicians, podiatrists, and chiropodists. Reporting to Nicole Tanner, Customer Success Manager, your mission will be to build strong relationships with our clients and provide exceptional customer service.

Key Responsibilities

  • Respond to incoming customer inquiries and provide timely resolutions
  • Collaborate with key stakeholders to stay updated on new products, services, and policies
  • Record and modify customer information within the internal database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Perform other general administrative duties as required

Requirements

  • 2+ years of experience working in B2B customer service, communication, sales, or a related field
  • Excellent communication skills, both written and verbal, combined with executive presence
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Detail-oriented and resourceful with a strong problem-solving skills
  • Ability to manage multiple tasks and solve problems in a timely and calm manner

What We Offer

  • An employee profit-sharing program
  • Extended health benefits
  • An Employee Assistance Program

About International Orthotic Labs

International Orthotic Labs is a leading provider of custom, prescription medical devices to thousands of Canadians each year. We are committed to providing unmatched reliability, quality, and service to our practitioners and their patients. Our core values of GRIPS (Get Stuff Done, Respect, Integrity, Precision, and Safety) guide our actions and decisions.

Join Our Team

At International Orthotic Labs, we believe that great people don't settle. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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