B2B Customer Success Specialist
4 weeks ago
Your role as B2B Customer Success Specialist
Our company crafts custom, prescription medical devices to tens of thousands of Canadians each year, and we're looking for a rockstar Customer Success Specialist to join our growing team. Reporting to Nicole Tanner, Customer Success Manager, your mission will be the satisfaction of our clients, including physicians, podiatrists, and chiropodists.
What you'll be doing:
- Answer incoming customer inquiries, and liaise with customers on incoming orders
- Collaborate with key stakeholders to stay updated on new products, services, and policies
- Record and modify customer information within the internal database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Other general administrative duties as required
We'd love to hear from you if:
- You have 2+ years experience working in B2B customer service, communication, sales or any related experience
- You love to be client-facing and demonstrate ease in building positive interpersonal relationships
- You have exceptional communication skills spoken and written combined with executive presence
- You are very detail-oriented and impressively resourceful
- You are comfortable managing various tasks and solving problems in a timely and calm manner
- A university or college degree is nice to have, as is experience within the orthotics or medical device industry, but relevant experience and an enthusiasm to learn is just as valuable is just as valuable
At International Orthotic Labs, your well-being is our priority:
Taking care of others also means taking care of our team. We've got you covered
- An employee profit-sharing program
- Extended health benefits
- An Employee Assistance Program
About International Orthotic Labs
International Orthotic Labs was founded in Calgary in 2001 with the mission of providing unmatched reliability, quality and service for our practitioners, in order to best support their patient's health. We believe that practitioners should never settle when it comes to their patients' custom orthotics, and we strive to build long-term relationships with our partners. As a testament to our quality practices, we are one of only 29 laboratories worldwide that has full accreditation by BAPFOL, the governing body for prescription orthotic labs.
When it comes to our work, we set the bar high. We're firm believers that great people don't settle on our core values of GRIPS:
- Get Stuff Done
- Respect
- Integrity
- Precision
- Safety
Feel like you can make a difference? Good news, we saved you a seat
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 40 per week
Additional pay:
- Bonus pay
Benefits:
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Profit sharing
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Experience:
- customer service, communications, sales, or related: 2 years (required)
Work Location: In person
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