SAP Business One Implementation and Support Specialist

3 days ago

Vancouver, British Columbia, Canada Enterpryze Full time

About the Role:

We are seeking a skilled and experienced Implementation & Support Consultant to join our team at Enterpryze, a fast-growing global tech company. As an Implementation & Support Consultant, you will work with our clients to help them optimize their operations using our business management platform, improve their profitability, and grow their business.

Key Responsibilities:

  • Become an Enterpryze product expert and provide guidance and support to clients to ensure successful onboarding and implementation of the Enterpryze platform.
  • Conduct onboarding remotely in a friendly and professional manner and proactively develop customer relationships.
  • Customize and deliver training programs based on customer needs and requirements and provide feedback and coaching to learners during and after training sessions.
  • Define what success means for your customers, devise rollout plans to achieve success, and ensure all onboarded customers are actively using the platform.
  • Support our customers and partners onto the Enterpryze platform after go live to find resolutions by analyzing and resolving issues.
  • Own customer issues to completion and be responsible for monitoring services calls on a daily and weekly basis.
  • Monitor and measure the success of implementation, provide ongoing customer support recommendations for improvements via webinars, and seek new ways to enhance and improve the customer experience.

Requirements:

  • 3+ years of experience as a Business Management Consultant or Onboarding & Implementation Consultant.
  • Fluent English and Spanish speaker essential.
  • 3rd level qualification desirable.
  • Demonstrated experience in conducting business assessments, developing and implementing business strategies, and driving change management initiatives.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Strong interpersonal, communication, and presentation skills.
  • Ability to work independently and as part of a team, managing multiple projects simultaneously essential.
  • Willingness to travel as needed.
  • Desirable Skills: Accountancy knowledge is a distinct advantage. SAP Business One exposure desirable.

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