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Bilingual Client Relations Specialist

3 months ago

Ontario, Canada Desjardins Full time

Position Overview:

As a Bilingual Client Relations Specialist at Desjardins, you will be responsible for addressing the immediate requirements of our business clients, ensuring they have access to the optimal resources to drive their success. Your role will encompass a variety of needs including transactional services (such as stop payments, check orders, and address changes), financing options (including loans, lines of credit, and credit cards), and savings solutions. The businesses you will assist span multiple sectors including manufacturing, commercial services, and real estate, each presenting unique challenges based on their developmental stage—be it start-up, growth, maturity, or succession.

Key Responsibilities:

  • Build and maintain advisory relationships by identifying both current and potential client needs, thereby enhancing client retention.
  • Provide expert advice on specialized products and services to ensure high levels of client satisfaction.
  • Craft tailored solutions that meet client requirements, negotiate terms, and prepare comprehensive service proposals.
  • Contribute to business development goals by identifying and cultivating new business opportunities, balancing client satisfaction with profitability and risk management.
  • Stay informed about the latest industry standards, products, and services relevant to your role.

What We Offer:

  • Competitive salary with annual performance bonuses.
  • Four weeks of flexible vacation starting from your first year.
  • A defined benefit pension plan that ensures stable income during retirement.
  • Comprehensive group insurance, including telemedicine services.
  • Reimbursement for health and wellness expenses, as well as telework equipment.

Benefits are subject to eligibility criteria.

Qualifications:

  • A college diploma in a relevant field.
  • A minimum of one year of applicable experience.
  • Other combinations of qualifications and relevant experience may be considered.
  • Exceptional communication skills in both English and French, both written and verbal, are essential due to the nature of the role and interactions with diverse clients.
  • Availability to work Monday to Friday from 8 a.m. to 8 p.m., and Saturday from 8:30 a.m. to 4:30 p.m.

At Desjardins, we are committed to fostering an environment of equity, diversity, and inclusion. We value individuals for their unique perspectives and experiences, and we strive to create a positive workplace for all. We uphold a zero-tolerance policy for discrimination in any form.

If you require any accommodations during the recruitment process, please let us know. We are here to assist you.