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Customer Response Center Lead Specialist

3 months ago

Toronto Ontario, Ontario, Canada Brunel Full time

Bilingual Customer Response Center Lead Specialist (12-month contract)

Hybrid - Toronto


Introduction

We are hiring a Bilingual Customer Response Center Lead Specialist for our client, Eli Lilly, based in the Greater Toronto Area. The purpose of the Customer Response Center Lead Specialist role is to respond to inquiries from our customers across Canada. The Customer Response Centre Lead Specialist is responsible for enhancing customer relationships by continually seeking customer feedback and working to meet or exceed customer expectations. The Customer Response Center is an integral part of the Customer Operations team.


Responsibilities

  • Responding to written and telephone inquiries about our products, services and policies
  • Liaising with other departments to resolve inquiries, and to obtain product and service updates
  • Participating in deployment of marketing activities through service plus mentions and DTC campaign awareness on products and services
  • Provide sales support and complete customer escalation investigations
  • Participating in customer service and process improvement initiatives
  • Order and return processing
  • Provide product supply and status updates
  • Adverse event and product complaint reporting
  • Conduct over the phone device training


Requirements

  • University Degree or applicable college diploma
  • 2 + years experience in pharmaceutical/customer service
  • Bilingual (English/French)
  • Excellent problem solving and communication skills
  • Multitasking and think on your feet adapatability
  • Deliver on specific schedule requirements and teamwork responsibilities


What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.


About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.