Ticket Sales Representative

2 weeks ago

Vancouver, British Columbia, Canada UBC Full time
Job Summary

The Ticket Office of the Chan Centre for the Performing Arts is seeking a highly motivated and proactive individual to provide exceptional guest service as a Ticket Seller. This part-time, on-call, hourly position involves serving five venues, including the Chan Shun Concert Hall and the Telus Studio Theatre. The successful candidate will respond to the needs of commercial and academic clients, ensuring a seamless ticketing experience.

Key Responsibilities
  • Ensure the point-of-sales system is in good working order and all required supplies are available for performances and events.
  • Answer questions and conduct in-person and over-the-phone ticket sales at the Chan Centre Ticket Office using the AudienceView ticketing platform.
  • Monitor and respond to all emails, calls, and messages that come into the Box Office Helpline.
  • Ensure no sales transactions are left out of balance.
  • Provide exemplary guest service in accordance with Chan Centre policies and standards.
  • Ensure the ticket office remains orderly throughout the shift.
  • Perform other related tasks as required in a dynamic and developing work environment.
Requirements
  • High school graduation.
  • One year of experience working in a professional ticket office using a computerized ticketing system or two years of related experience.
  • Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
  • Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications
  • Experience with a computerized ticketing system, particularly AudienceView, is an asset but training will be provided.
  • Applicants with other arts, entertainment, or event experience are encouraged to apply.
  • An understanding of basic computer skills and the Windows operating system.
  • Demonstrates ability to communicate effectively verbally and in writing.
  • Ability to deal with a diversity of people in a calm, courteous, and effective manner.
  • Ability to exercise tact, diplomacy, and discretion in dealing with patrons.
  • Must be able to work irregular hours and respond to on-call demands, including evenings and weekends.
  • Ability to work flexible shift times is an asset.

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