Customer Service Representative
2 days ago
The Body Shop is a pioneering cruelty-free beauty brand that has been making a positive impact for over 40 years. Our commitment to generating positive economic, social, and environmental impact is at the heart of everything we do.
Your RoleAs a Customer Service Agent, you will be part of our dedicated team of consultants who offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. Your key responsibilities will include:
- Learning and understanding our products, which are packed with natural ingredients sourced ethically using Community Trade programmes.
- Learning our customers' needs and recommending our 2,000 vegetarian/vegan products that will make them feel good.
- Supporting the store management team in driving sales and profit within the store through the delivery of exceptional customer service.
- Working flexible hours, including evenings, weekends, and holidays.
- Participating in training hours as needed.
- Making connections with Community Partners to drive local activism.
- Opportunities to grow within the brand.
- Being part of our Inclusion & Belonging Networks, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.
We believe in a world where all people are seen, valued, supported, represented at every level, and can be their truest selves. The Body Shop Limited is an equal opportunity employer.
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