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Client Services Coordinator

3 months ago

Calgary, Alberta, Canada McInnis & Holloway Funeral Homes Full time

McInnis & Holloway Funeral Homes, a family-operated establishment that has served the Calgary community for over a century, is on the lookout for a committed and skilled individual to become part of our vibrant and expanding team as a Client Services Coordinator. With multiple locations in the Calgary area and a dedicated staff of over 130 professionals, this position offers a diverse range of daily responsibilities, a positive workplace culture, and a collaborative team atmosphere.

This position is based in-office.

Standard working hours are Monday to Friday, 8:30 AM to 4:30 PM.

Role Overview

The Client Services Coordinator plays a crucial and distinctive role at McInnis & Holloway Funeral Homes. This position collaborates closely with Funeral Directors and Administrative staff to facilitate smooth communication and provide support to families. The role encompasses various administrative responsibilities to assist the funeral home's operations, acting as a liaison between families and our professional team to ensure a compassionate and effective service.

This position is well-suited for an experienced licensed funeral director seeking a more stable role or a newly licensed director eager to develop their skills within a nurturing team. The role offers consistent hours in an office setting while still allowing for involvement in the industry. It is ideal for someone who is empathetic, detail-oriented, and desires to make a significant impact by assisting families during challenging times.

Key Responsibilities:

  • Provide follow-up information and assistance to families after initial arrangements are completed, ensuring all inquiries and concerns are addressed promptly and sensitively.
  • Coordinate with the Public Trustee office to facilitate services, ensuring all legal and administrative obligations are fulfilled.
  • Respond to general inquiries regarding our services, delivering accurate and helpful information to callers.
  • Monitor TEAMS for incoming messages, redirecting them to the appropriate staff members and following up to ensure they are acknowledged and addressed in a timely manner.
  • Manage emails, calls, and TEAMS messages related to pricing inquiries, ensuring families receive timely and accurate information.
  • Assist with incoming calls when central reception staff are occupied, ensuring no call goes unanswered.
  • Support the completion of necessary medical and vital statistics documentation, ensuring accuracy.
  • Help manage pre-need files, addressing any questions related to pre-need arrangements and ensuring all information is current and precise.

Qualifications:

  • Prior experience as a Funeral Director or in Administration is preferred.
  • Possession of a Funeral Director license or actively pursuing licensure.
  • Completion of the Funeral Director diploma or enrollment in the program is advantageous.
  • Strong organizational abilities and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive information with empathy and discretion.
  • Proficiency in TEAMS and other Microsoft Office applications.
  • Capability to multitask and manage time efficiently.
  • Comfortable using Google Docs.
  • Professional demeanor and readiness to wear a company uniform.

What We Provide:

  • Competitive starting wage.
  • Full-time schedule, Monday to Friday, 8:30 AM to 4:30 PM.
  • Participation in the company’s quarterly bonus plan.
  • Comprehensive health and dental benefits.
  • Recognition and reward program.
  • Accrual of paid vacation days from the first day of employment.
  • Retirement savings plan.
  • Matching savings program.
  • Company-provided uniforms, including dry cleaning.
  • Company-sponsored events.
  • Employee referral bonus program.

We warmly welcome applications from dedicated professionals committed to excellence. Join our team and contribute to making a meaningful difference in our organization, employees, and the families we serve. We are an equal opportunity employer committed to diversity and inclusion.