Client Services Coordinator Expert
3 weeks ago
About Lifemark
Lifemark is a leading provider of independent assessment services in Canada, with a strong reputation for excellence in service standards and evidence-based assessments.
Role Overview
We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team. As a key point of contact, you will provide exceptional customer service, manage administrative tasks, and support consultants and management effectively.
Responsibilities
- Phone and Email Management: Receive and transfer calls, respond to emails, and direct examines as needed.
- Scheduling and Coordination: Book, confirm, and maintain service schedules using our administrative database.
- Document Management: Create assessment files, receive and file case documentation, and send consultant medical files as required.
- Examine Support: Receive and direct examines, assist with form completion when necessary, and distribute incoming mail and post outgoing mail daily.
- Courier Coordination: Arrange courier deliveries and pickups.
- Administrative Support: Provide word processing, reporting, and clerical support to consultants, management, and other staff.
- Client Relationship Development: Foster client relationships, work with national accounts, and facilitate appointments.
- Triage and Coordination: Ensure appropriate services are provided, and maintain accurate records of postage meter, fax machine, and copier usage.
Requirements
- Education and Training: Medical Office or Legal Assistant training is an asset, and a clinical background (registered health professional) is preferred.
- Customer Service: Strong customer service orientation and attention to detail.
- Technical Skills: Proficiency in MS Office, Outlook, Internet, and Adobe Acrobat.
- Communication: Excellent verbal and written communication skills in English.
- Organizational Skills: Proven organizational and multi-tasking abilities.
Why Choose Lifemark
- Benefits: Comprehensive health and dental choices, flex benefits, and employee assistance program.
- Discounts: Shoppers Drug Mart employee discount and Goodlife Fitness corporate gym membership.
- Development Opportunities: Ongoing internal training, mentorship, and annual continuing education allowance.
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