Client Services Coordinator
2 months ago
AGAT Laboratories is a leading provider of environmental and analytical services. We are a dynamic and growing organization with a strong commitment to delivering high-quality results to our clients.
Job Summary:
We are seeking a highly organized and detail-oriented Client Services Administrator to join our team. As a Client Services Administrator, you will play a critical role in supporting our clients on a variety of environmental monitoring, remediation, and reclamation projects nationwide.
Key Responsibilities:
- Provide exceptional customer service to clients, including responding to inquiries, resolving issues, and providing timely and accurate information.
- Ensure delegated client requests are completed in a timely and accurate manner, including submission of bottle orders, re-assignment and re-analysis requests, and notification of sample integrity issues.
- Provide backup and support for Client Service Representatives and coverage for evenings and weekends, as required, for tasks such as updating and re-issuing reports, assisting with meeting and exceeding sample turnaround times, and logging samples into LIMS.
- Assist with logistics and shipping, including preparing bottle orders and organizing and labeling samples.
- Participate in team training and assist with internal and external audits.
Requirements:
- High School Diploma required; Diploma or Degree in Science or Administration is an asset.
- Minimum 1 year customer service experience.
- Intermediate computer skills, including Outlook, Microsoft Office, Excel, and Laboratory Information Management Systems (LIMS).
- Excellent communication and organizational skills, with attention to detail and ability to work well under pressure.
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Client Services Coordinator
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Client Services Coordinator
1 month ago
Calgary, Alberta, Canada ddrc Full timeJob Title: Client Services CoordinatorAbout the Role:The DDRC is seeking a highly skilled and compassionate Client Services Coordinator to join our CHOICES Team. As a key member of our team, you will be responsible for providing exceptional customer service, building meaningful relationships, and making a positive impact on individuals' and their families'...
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