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Restaurant Operations Manager

2 months ago

Kananaskis Improvement District, Canada Pomeroy Kananaskis Mountain Lodge Full time

About the Role

Pomeroy Kananaskis Mountain Lodge is seeking a highly skilled and experienced leader to join our team as a Restaurant Operations Manager. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring exceptional customer service, and driving business growth.

Key Responsibilities

  • Lead by example, motivating employees and directing the organization of the assigned food and beverage outlet to create a passion for consistent service.
  • Ensure effective leadership, training, development, coaching, and performance management of employees, through selecting the right leaders and placing them in the right roles.
  • Ensure the Pomeroy Kananaskis Mountain Lodge Food and Beverage Standards are the core culture in the outlet, setting a very high standard of guest service and ensuring consistency throughout the entire team.
  • Ensure daily payroll is in line with daily covers, revenues, and forecasted productivities.
  • Build and maintain a positive work environment, employee relationships, which will lead to consistency in high employee satisfaction.
  • Ensure a clean and well-maintained work environment, with continual emphasis on promoting employee health and safety.
  • Ensure each of the team members are set up for success, by providing them with on-floor leadership and the proper resources to do their job.
  • Create a method to ensure open communication is maintained with all departments within the hotel and that this information is passed along to the employees.
  • Create incentive programs for the staff, monthly food and beverage promotions, and continuous improvement ideas for the existing incentive program.
  • Involves the Restaurant Management team to ensure accurate employee performance reviews are completed by anniversary dates.

Requirements

  • Minimum 2 years of hotel food and beverage leadership experience.
  • Extensive knowledge in all areas of F&B service.
  • A passion for food, wine, and exceptional guest service is a necessity.
  • Post-secondary education in Hospitality Management is an asset.
  • Excellent communication and interpersonal skills are required; must possess a high level of motivation, energy, enthusiasm, decisiveness, creativity, and flair.
  • Must possess proven leadership, administrative, and staff development skills.
  • Flexibility to work as business volumes dictate.
  • Must be computer literate, preference given to individuals with strong knowledge of Micros 9700 and Opera.
  • Must possess excellent interpersonal and communication skills, both written and verbal.
  • Ability to build and maintain positive working relationships with all co-workers and a variety of external candidates.
  • Able to work well under pressure in a fast-paced changing environment.
  • Having vision and the ability to lead employees consistently to achieve goals.

Perks

  • Personal days: 5 per year after 90 days of continued full-time employment.
  • Food and beverage discounts at all 6 of our dining outlets.
  • Growth and development opportunities, both personal and professional.
  • Onsite staff accommodations, including a residence convenience store and employee gym.
  • One meal per day in our employee cafeteria (taxable benefit).
  • Discounts on activities offered through our Activities Committee: skydiving, yoga, rafting, to name a few.
  • Shuttle access to Calgary and Canmore.
  • Health and wellness benefits (some restrictions may apply).
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings.
  • Marriott Destinations membership, providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels.
  • Discounted access to our Nordic Spa.
  • Discounted ski pass and golf rates.
  • Kananaskis Park Pass.