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Guest Services Associate
3 months ago
Join our team at West Fraser Hospitality Ltd as a Hotel Front Desk Clerk. This role is essential in providing exceptional service to our guests and ensuring a smooth check-in and check-out process.
Key Responsibilities- Guest Registration: Welcome arriving guests and efficiently assign rooms to ensure a pleasant stay.
- Issue Resolution: Address and resolve any complaints or claims from guests to maintain high satisfaction levels.
- Group Management: Facilitate the processing of group arrivals and departures with attention to detail.
- Reservation Handling: Manage room reservations by taking, canceling, and modifying bookings as necessary.
- Information Provision: Offer comprehensive information regarding hotel amenities and services to enhance guest experience.
- Departure Processing: Assist guests during check-out by calculating charges and processing payments efficiently.
- Inventory Management: Maintain accurate records of room vacancies, reservations, and assignments.
- Communication: Answer phone calls and relay messages promptly to ensure effective communication.
- Special Assistance: Provide support to clients and guests with special needs to ensure their comfort.
- Customer Service: Deliver outstanding customer service to create a welcoming environment for all guests.
- Education: Completion of secondary (high) school graduation certificate.
- Experience: Previous experience in a similar role is preferred, with a minimum of 1 to less than 7 months.
- Employment Type: Permanent position.
- Language Requirement: Proficiency in English is essential.
- Work Hours: Full-time position requiring 40 hours per week.
