Hotel Receptionist

3 weeks ago


Moosomin, Saskatchewan, Canada West Fraser Hospitality Ltd Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at West Fraser Hospitality Ltd. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions for our guests.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Guest Information: Provide information on hotel facilities and services to our guests.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to our guests and staff.
  • Special Needs: Assist clients/guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and concerns in a professional and courteous manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 to less than 7 months of experience in a related field.
Work Environment

This is a permanent position, working 40 hours per week. The work language is English.


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