Current jobs related to IT Client Services Manager - Kamloops, British Columbia - Thompson Rivers University
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Title: IT Client Services ManagerThompson Rivers University is seeking a highly skilled IT Client Services Manager to lead our IT Client Services team. The successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to the university community.Key Responsibilities:Provide leadership and direction to the...
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Title: IT Client Services ManagerThompson Rivers University is seeking a highly skilled IT Client Services Manager to lead our IT Client Services team. The successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to the university community.Key Responsibilities:Provide leadership and direction to the...
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Title: IT Client Services ManagerThe IT Client Services Manager plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position is responsible for fostering a culture of customer-centric support within the IT department and ensuring team readiness for agile service delivery in a rapidly...
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob Title: IT Client Services ManagerThe IT Client Services Manager plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position is responsible for fostering a culture of customer-centric support within the IT department and ensuring team readiness for agile service delivery in a rapidly...
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IT Client Services Manager
1 week ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services holds a pivotal role in ensuring the efficient and effective delivery of IT services to the university support and timely resolution of IT-related issues. Additionally, the manager fosters a culture of customer-centric support within the IT department and ensures team readiness for agile service delivery in a...
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IT Client Services Manager
1 week ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services holds a pivotal role in ensuring the efficient and effective delivery of IT services to the university support and timely resolution of IT-related issues.This position fosters a culture of customer-centric support within the IT department and ensures team readiness for agile service delivery in a rapidly evolving...
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IT Client Services Manager
1 month ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Thompson Rivers University is seeking a highly skilled and experienced IT Client Services Manager to join their team. As a key member of the IT department, the successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to the university community.Key ResponsibilitiesProvide leadership and...
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IT Client Services Manager
1 month ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Thompson Rivers University is seeking a highly skilled and experienced IT Client Services Manager to join their team. As a key member of the IT department, the successful candidate will be responsible for ensuring the efficient and effective delivery of IT services to the university community.Key ResponsibilitiesProvide leadership and...
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IT Client Services Manager
2 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services is a pivotal role that ensures the efficient and effective delivery of IT services to the university community. This position fosters a culture of customer-centric support within the IT department and ensures team readiness for agile service delivery in a rapidly evolving digital environment.Key...
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position requires a strong leader who can foster a culture of customer-centric support within the IT department and ensure team readiness for agile service delivery in a rapidly evolving digital...
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IT Client Services Manager
1 month ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position is responsible for fostering a culture of customer-centric support within the IT department and ensuring team readiness for agile service delivery in a rapidly evolving digital...
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IT Client Services Manager
1 month ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position is responsible for fostering a culture of customer-centric support within the IT department and ensuring team readiness for agile service delivery in a rapidly evolving digital...
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IT Client Services Manager
3 weeks ago
Kamloops, British Columbia, Canada Thompson Rivers University Full timeJob SummaryThe Manager of IT Client Services plays a pivotal role in ensuring the efficient and effective delivery of IT services to the university community. This position requires a strong leader who can foster a culture of customer-centric support within the IT department and ensure team readiness for agile service delivery in a rapidly evolving digital...
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IT Client Services Manager
2 months ago
Thompson Rivers University is seeking a committed Manager of IT Client Services to enhance our IT operations. In this pivotal role, you will ensure the seamless provision of IT services while addressing technical challenges promptly. You will lead a team of Client Services experts, nurturing a service-oriented environment and preparing the team for agile responses in a dynamic digital landscape.
Key Responsibilities- Lead, mentor, and guide the Client Services team
- Oversee the recruitment, training, and assessment of team members
- Set performance goals, conduct reviews, and offer constructive feedback
- Ensure adherence to health and safety regulations
- Manage daily operations and guarantee prompt responses to IT support inquiries
- Develop and enforce Service Level Agreements and standard operating procedures
- Track metrics and key performance indicators to improve service delivery
- Oversee technology leasing and liaise with external vendors
- Facilitate the creation of IT support policies, standards, and procedures
- Organize training programs for technology education and awareness
- Conduct client surveys to assess service quality
- Coordinate critical incident management and act as an escalation point for complex IT challenges
- Establish and maintain relationships with university stakeholders
- Bachelor's Degree with a minimum of 5 years of relevant experience
- Certifications in ITIL and project service management are advantageous
- Robust technical expertise in IT support practices and tools
- Exceptional communication and interpersonal abilities
- Familiarity with platforms such as Microsoft Intune/Azure
Become a vital part of our mission to provide exceptional IT services to the university community.
