Senior Insurance Claims Specialist

2 weeks ago


Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and empathetic Senior Customer Service Representative to join our Insurance Underwriting and Claims Assistance Centre team. As a key member of our team, you will play a vital role in assisting clients with their insurance underwriting and claims processes.

Key Responsibilities
  • Handle client calls and inquiries related to insurance claims
  • Collect and analyze information to assess clients' insurability
  • Complete insurance and medical questionnaires with clients
  • Refer clients with specialized needs to colleagues
What We Offer

As a Senior Customer Service Representative, you will enjoy a competitive compensation package, including a starting salary of $23.50/hour with evening premiums. We also offer a tuition reimbursement program and a comprehensive benefits package, including health and wellness programs, flexible group insurance, and a generous pension plan.

Our Culture

At National Bank, we value passionate people and bold ideas. We work together to help our clients and colleagues achieve their goals and foster a positive employee experience. Our dynamic work environments and cutting-edge collaboration tools enable us to stay agile and responsive to our clients' needs.

Requirements
  • High school diploma
  • Customer service and advisory experience
  • Understanding of medical terminology
  • Ability to determine the level of importance of information received from clients
Benefits

In addition to our competitive compensation and benefits package, we offer a range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, and a generous pension plan.



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