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Junior Technical Consultant

3 months ago

Toronto, Ontario, Canada Varicent Full time

Become a part of Varicent as a Junior Technical Consultant

Varicent, a leading name in sales performance management, is on the lookout for a skilled Junior Technical Consultant to assist our clients and enhance their overall experience. In this role, you will collaborate with seasoned technology professionals, address technical challenges, and work with various teams to deliver effective solutions. If you have a passion for problem-solving and effective communication, this position is an excellent fit for you.

Key Responsibilities:

  • Troubleshoot intricate technical issues across a range of products
  • Keep clients informed of progress and maintain accurate records
  • Work in conjunction with developers and colleagues
  • Share insights and best practices with clients
  • Participate in the Support Project Roadmap
  • Achieve support KPI targets and service level agreements

Qualifications:

  • Proficiency in English
  • Background in a technical client-facing position
  • Skills in software troubleshooting
  • Understanding of relational databases and SQL scripting
  • Experience with web-based platforms

Attributes for Success:

  • Quickly adapt to the organization's systems and processes
  • Show expertise in utilizing relevant analytical tools
  • Engage in team projects and initiatives
  • Foster positive relationships with stakeholders

Perks:

  • Annual educational allowance
  • No meeting Wednesdays
  • Flexible Fridays
  • Generous vacation policy
  • Employee and Family Assistance Program

Varicent is committed to being an equal opportunity employer, advocating for diversity and inclusion within the workplace. If you thrive in a dynamic environment and enjoy tackling challenges, consider joining our team.