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Pickering, Ontario, Canada goeasy Full timeAbout the RoleWe are seeking a highly skilled Bilingual Partner Support Representative to join our team at goeasy. As a key member of our Partner Support team, you will serve as the primary liaison for our valued merchant partners across Canada.Key ResponsibilitiesDeliver exceptional support to merchant partners, ensuring timely and accurate resolution of...
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Lead Specialist, Partner Support
2 months ago
Job Title: Team Lead of Partner Support
Company: goeasy Ltd
Become a part of one of Canada's rapidly expanding organizations, recognized as a Great Place to Work and celebrated for its exceptional corporate culture. As the Team Lead of Partner Support, you will report directly to the Manager of Partner Support and play a pivotal role in fostering both individual and team performance through effective management and ongoing development of team members' skills and knowledge.
Key Responsibilities:
- Assist the Manager of Partner Support in overseeing daily operations and managing workload distribution.
- Evaluate individual team member performance through regular assessments and provide necessary coaching.
- Foster a positive and motivating workplace atmosphere.
- Track team performance metrics and prepare reports accordingly.
- Conduct quality assurance checks on administrative duties and customer interactions.
- Offer direct guidance for all projects and activities undertaken by the team.
- Address escalated issues from customers and partners effectively.
- Optimize team productivity by reallocating resources as needed.
- Support the training and development of team members.
Qualifications:
- A minimum of 2 years' experience in a customer service or call center setting.
- Exceptional communication and interpersonal abilities.
- Strong organizational capabilities.
- Prior experience in training is advantageous.
- Bilingual proficiency in French is considered an asset.
Additional Requirements for Internal Candidates:
- Must have been in your current position for a minimum of 6 months.
- Must have the support of your current supervisor.
- Must be in good standing with no HR-related issues or warnings.
Operational Schedule: Monday to Friday from 9:00 AM to 9:00 PM, and Saturday from 9:00 AM to 5:00 PM.
About goeasy Ltd:
goeasy Ltd is a Canadian enterprise that offers non-prime leasing and lending solutions through its brands easyhome, easyfinancial, and LendCare. We are dedicated to creating a workplace where every individual can thrive and contribute their best. We are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Our organization values diversity, inclusivity, and equal opportunity in employment.
All candidates must successfully complete a criminal background check, credit check, and verification of work experience to be eligible for employment.
We appreciate the interest of all applicants; however, only those who meet the outlined qualifications will be contacted for an interview.
