Bilingual Partner Support Specialist

4 weeks ago


Pickering, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled Bilingual Partner Support Representative to join our team at goeasy. As a key member of our Partner Support team, you will serve as the primary liaison for our valued merchant partners across Canada.

Key Responsibilities
  • Deliver exceptional support to merchant partners, ensuring timely and accurate resolution of inquiries and concerns.
  • Diagnose and resolve complex partner issues with a solution-oriented approach, escalating concerns when necessary.
  • Communicate effectively with partners through phone and email, fostering strong relationships and acting as a trusted advisor.
  • Demonstrate comprehensive knowledge of our services and stay up-to-date on industry trends.
Requirements
  • Bilingual in English and French.
  • At least a year of experience in customer service, preferably in a contact center setting.
  • Exceptional communication and interpersonal skills.
  • Ability to thrive in a dynamic, fast-paced team environment while maintaining a professional demeanor.
  • Strong problem-solving skills and the capacity to make informed decisions quickly.
About Us

goeasy is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide variety of financial products and services to merchants in the powersports, automotive, retail, home improvement, and health sectors.

We are committed to diversity, inclusion, and equal opportunity employment. We believe that we can only be the best when people are able to bring their best selves to work every day. If you are passionate about delivering exceptional customer service and have a strong desire to succeed in a dynamic environment, we encourage you to apply for this exciting opportunity.



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