Team Lead, Partner Support Specialist

3 weeks ago

Pickering, Ontario, Canada goeasy Ltd. Full time

About the Role:

We are seeking an experienced Team Lead to join our Partner Support team at goeasy Ltd. As a Team Lead, you will be responsible for driving individual and team results through performance management and continuous development of each team member's knowledge base and skill set.

Key Responsibilities:

  • Assist the Manager, Partner Support with day-to-day operations and distribution of workload to the Partner Support team.
  • Review individual staff performance through weekly scorecards, identifying training opportunities and delivering required coaching.
  • Create a healthy and motivating work environment and atmosphere.
  • Monitor team performance and report on metrics.
  • Conduct quality assurance on the team's administrative tasks and phone calls.
  • Provide hands-on direction for all activities and projects.
  • Handle customer and/or partner escalations in a timely manner.
  • Maximize productivity by adjusting available staff members to the appropriate shift, task, and/or project.
  • Support with conducting training of team members to maximize their potential.

Requirements:

  • At least 2 years' experience in a call center environment is required.
  • Excellent communication and interpersonal skills with an ability to deliver constructive feedback that inspires engagement and improved performance.
  • Strong organizational skills to give the team direction.
  • Previous training experience would be an asset.
  • Bilingual in French is an asset but not a requirement.

About Us:

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, we provide non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

Why Join Us:

We believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.

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