Customer Service Representative

4 days ago


Leduc, Canada Chemazone Inc. Full time
About the Role

We are seeking a highly organized and efficient Customer Service Representative to join our team at Chemazone Inc. as a Receptionist. In this role, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service.

Key Responsibilities
  • Greet and Direct Clients

You will be responsible for greeting clients and directing them to the appropriate contacts or service areas.

Provide Information and Assistance

You will provide basic information to clients and the public, and obtain and process information required to provide customer service.

Operate Switchboard and Telephone System

You will operate the switchboard or telephone system, answering calls and relaying messages as needed.

Record and Relay Information

You will record and relay information to clients and internal teams as required.

Schedule and Confirm Appointments

You will schedule and confirm appointments with clients and internal teams.

Maintain Work Records and Logs

You will maintain accurate and up-to-date work records and logs.

Provide Directory Assistance

You will provide directory assistance to clients and the public.

Relay Service to Persons with Disabilities

You will relay service to persons with disabilities as required.

Provide Customer Service

You will provide exceptional customer service to clients and the public.

Personal Suitability
  • Efficient Interpersonal Skills

You will possess efficient interpersonal skills, with the ability to communicate effectively with clients and internal teams.

Flexibility

You will be flexible and able to adapt to changing priorities and deadlines.

Organized

You will be highly organized, with the ability to prioritize tasks and manage your time effectively.

Time Management

You will possess strong time management skills, with the ability to meet deadlines and deliver results.

Requirements
  • Will Train

We are willing to train the right candidate for this role.

Permanent Employment

This is a permanent employment opportunity.

Language of Work

The language of work is English.

Hours of Work

The hours of work are 30 to 40 hours per week.



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