Dispatcher/customer Service Representative

4 months ago

Leduc, Canada Pinch Flatbed Full time

**Pinch Flatbed's Leduc, AB Branch** is actively searching for a qualified Dispatcher & Customer Service Representative for its growing operations. Be part of a growing top tier logistics team. Your strong work ethic and firm sense of commitment will determine your success and growth within the company. Pinch has serviced customers in need of professional transportation services for over 40 years. We are committed and focused on providing the highest level of service and reliability. We believe in reinvesting back into their employees and setting a high standard to maintain a team atmosphere. Make the choice now to be a part of a leading transportation company that believes in its employees and constant growth of every individual. Come join the Pinch family and experience long-term success with the team. Job details below:
**Responsibilities**:

- Working with our driving fleet to guide and assist them.
- Managing drivers start and ending times to the company needs.
- Routing drivers through the city for timely pickup and delivery of shipments
- Ability to fit together cargo on a 48' flatbed truck and be knowledgeable of oil field equipment that we are hauling.
- Capability to resolve trouble issues within the operation.
- Assisting in the freight chain from customers request to delivery in an efficient and cost effective manner.
- Following up to ensure deliveries are on schedule according to the logístical plans of the team.
- Expediting as necessary to ensure customers transportation requirements are taken care of.
- Helping the team to determine the best way to ship, negotiating rates and providing all the necessary documentation.
- Familiar with piecing together cargo on a flatbed trailer, setting up permits and equipment necessary to haul the customer’s cargo.

**Requirements**:

- High school diploma or equivalent with 3 years full-time work experience; college degree preferred
- Vast understanding of Flatbed trucking operations
- 2 year experience with logistics and trucking operations
- Strategically routing drivers through the city to meet pickup and delivery time lines
- Working in our trucking software to update shipments timely
- Ensuring drivers follow Pinch and DOT safety guidelines
- Ability to deal with a sporadic, fast-paced environment
- Excellent multitasking and prioritization skills
- Strong work ethic, solid negotiation and conflict-management skills
- Prior customer service skills

**OUTSTANDING BENEFITS**:
❖ Please inquirer for more information

**AND MORE**

**Job Types**: Part-time, Permanent

Pay: $20.00-$27.00 per hour

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Leduc, AB T9E 0B3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Truck Dispatching: 2 years (required)
- Customer service in Trucking Industry: 1 year (required)

Work Location: In person

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