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Desktop Support Specialist

2 months ago

Québec, Quebec, Canada ALLTECH CONSULTING SVC INC Full time
Job Title: Desktop Support Specialist

We are seeking a highly skilled Desktop Support Specialist to join our team at ALLTECH CONSULTING SVC INC. As a key member of our Desktop Operations and Escalation Team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Manage senior escalations and provide deep dive analysis of branch environments
  • Provide white glove service, onsite support, and technical solution deployments
  • Participate in project activities and provide status reporting
  • Identify and resolve issues in the environment escalated from within Wealth Management and ISG
  • Participate in on-call team rotations and provide off-hours support
Requirements:
  • A minimum of 5-7 years of progressive level II Desktop, Server, and Network support or related experience
  • Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure, Cisco CCNA desirable
  • Excellent knowledge of Windows 7/10 environment
  • Prior knowledge of VMware and Citrix
  • Familiarity with PowerShell, VBScript, JavaScript, HTML
  • Intermediate Knowledge of MS Exchange/Messaging applications, including but not limited to Outlook, Skype, and MS Teams
  • Mac, iPad/iPhone support knowledge
  • Knowledge of VPN infrastructure, troubleshooting of MS Direct-Access, AOVPN
  • Internet browser proxy experience
Preferred Qualifications:
  • Cisco CCNA certification
  • Intermediate knowledge of Network Architecture and Topologies/Network +
  • Knowledge of monitoring tools for Network and Workstations, including but not limited to SevOne, Corvil, Extrahop, Splunk, Fiddler, Wireshark