Technical Support Specialist
6 hours ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Caretracker, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Respond to incoming support calls, chats, and emails in a timely and professional manner.
- Use remote login tools to assist clients with technical and product questions.
- Fix issues when possible or escalate them as needed.
- Maintain up-to-date case documentation of work performed and information provided to clients.
- Stay abreast of the latest developments in software and technology.
Requirements
- A polite and professional customer-focused attitude.
- Excellent verbal and written communication skills.
- Ability to multi-task and properly prioritize assignments in order of issue severity.
- Basic understanding of Microsoft Windows functions and file structure.
What We Offer
- Remote work options.
- Full range of employee benefits.
- Paid vacation.
About Us
Caretracker, Inc. is a leading provider of healthcare technology solutions. We are committed to delivering exceptional customer service and support to our clients.
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