Technical Support Specialist

6 hours ago


Manitoba, Canada Caretracker, Inc. Full time

Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Caretracker, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Respond to incoming support calls, chats, and emails in a timely and professional manner.
  • Use remote login tools to assist clients with technical and product questions.
  • Fix issues when possible or escalate them as needed.
  • Maintain up-to-date case documentation of work performed and information provided to clients.
  • Stay abreast of the latest developments in software and technology.

Requirements

  • A polite and professional customer-focused attitude.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and properly prioritize assignments in order of issue severity.
  • Basic understanding of Microsoft Windows functions and file structure.

What We Offer

  • Remote work options.
  • Full range of employee benefits.
  • Paid vacation.

About Us

Caretracker, Inc. is a leading provider of healthcare technology solutions. We are committed to delivering exceptional customer service and support to our clients.



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