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Technical Support Associate

2 months ago

Manitoba, Canada HGS Full time

Job Overview

HGS is a global leader in customer experience management, and we're seeking a skilled Technical Support Associate to join our team. As a Technical Support Associate, you'll play a critical role in delivering exceptional customer experiences and making a positive impact on people's lives.

Your Impact

As a Technical Support Associate, you'll have the opportunity to work in a collaborative and engaging environment, where you'll be trained to be an expert in your field. You'll be responsible for:

  • Communicating with customers through inbound calls, providing expert guidance and support to resolve their issues.
  • Identifying customer needs through active listening, and providing personalized solutions to meet their needs.
  • Troubleshooting and resolving internet issues in a timely and effective manner, using industry-leading tools and techniques.
  • Providing consultative support to customers, owning the issue and resolution, and ensuring timely resolution.
  • Documenting customer interactions and outcomes in our systems, and continuously improving our processes to deliver exceptional customer experiences.

Why Choose HGS?

HGS is a people-first organization, dedicated to making our clients more competitive by providing exceptional experiences. We offer a range of benefits, including:

  • $15.30 hourly rate and overtime opportunities.
  • Bonuses and incentive programs.
  • Best-in-class medical, dental, vision benefits, and life insurance.
  • Employee assistance programs.
  • Flexible schedule options.
  • Career advancement opportunities in a fast-growing organization.

Requirements

To be successful as a Technical Support Associate, you'll need:

  • To be at least 18 years old.
  • To have a High School Diploma or equivalent.
  • To have at least 6 months of customer service experience and a strong understanding of coaching and feedback.
  • To be comfortable working with multiple computer systems and providing expert guidance to customers.
  • To have excellent time management skills and be results-oriented.

What We're Looking For

We're seeking a Technical Support Associate who is compassionate, energetic, and bold, with a passion for delivering exceptional customer experiences. If you're a problem-solver with a consultative approach, and a desire to make a positive impact on people's lives, we'd love to hear from you.