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Pet Care Team Lead

2 months ago

Grande Prairie, Canada Pet Valu Full time

About Pet Valu

Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets. Our family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet.

Job Overview

As a Store Manager, you will be responsible for coaching and developing your store team to deliver exceptional customer service and help pet owners find the right nutrition and solutions for their pets. You will be part of a team of passionate pet experts and enjoy the rewards of helping pet owners every day.

Key Responsibilities

  • Ensure that all customer service standards are met by staff and maintain positive relationships within the community.
  • Manage a team of employees, including recruiting, scheduling, training, and day-to-day assignment of tasks.
  • Coordinate order placements, maintain inventory, and ensure store audits and safety audits are completed.
  • Coordinate efforts of store staff to achieve targeted results.

Requirements

  • Minimum of 2 years customer service and retail store management experience.
  • Enthusiasm for learning and growth in the pet care industry.
  • Outgoing and friendly personality with strong customer service skills.
  • Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
  • Reliable means of transportation to and from the store.
  • Ability to observe and coach employees to provide feedback on sales techniques and customer service.
  • Capacity for understanding inter-team conflicts and escalating when necessary.
  • Working knowledge of POS system.
  • Ability to lift 50lbs repetitively.