Pet Store Manager

2 months ago

Grande Prairie, Canada Pet Valu Full time

About Pet Valu

Pet Valu is a leading retail operation in North America dedicated to providing families with food and supplies for their pets. Our company is committed to helping local pets in need and partners with local shelters, rescues, and charities for adoption events, in-store adoption, and pet food bank programs.

Job Overview

As a Store Manager at Pet Valu, you will be responsible for coaching and developing your store team to deliver exceptional customer service and help pet owners find the right nutrition and solutions for their pets. You will be part of a team of passionate pet care professionals and enjoy the perks of helping pet owners every day.

Key Responsibilities

  • Ensure that all customer service standards are met by staff and maintain courteous relationships within the community.
  • Manage a team of employees, including recruiting, scheduling, training, day-to-day assignment of tasks, supervision, and coaching.
  • Ensure that all staff adhere to the standards and procedures set at the corporate operations level.
  • Coordinate order placements, maintain appropriate inventory, and ensure that store audits and safety audits are completed.
  • Coordinate efforts of store staff to achieve targeted results.

Requirements

  • Minimum of 2 years of customer service and retail store management experience.
  • Enthusiasm for learning and growth in the pet care industry.
  • Outgoing and friendly personality with strong customer service skills.
  • Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
  • Reliable means of transportation to and from the store.
  • Ability to observe and coach employees to provide feedback around sales techniques and providing excellent customer service.
  • Capacity for understanding inter-team conflicts and escalating when necessary.
  • Working knowledge of POS system.
  • Ability to lift 50lbs repetitively.
  • Industry experience an asset.

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