Field Operations Supervisor

4 weeks ago

Charlottetown, Prince Edward Island, Canada ServiceMaster Restore Full time

Position Overview
Reporting to the Project Managers, the Field Operations Supervisor will oversee and execute various general demolition and restoration tasks at designated residential and commercial sites. This role includes providing guidance and assistance to the assigned Crew Helpers and Technicians.

Duties & Responsibilities
  • Ensure completion of projects to specifications, achieving customer satisfaction.
  • Manage work assignments within allocated units, ensuring accurate recording of materials and equipment on work orders.
  • Inspect completed work to guarantee adherence to ServiceMaster standards and client requirements.
  • Facilitate customer inspections post-completion, obtain client sign-off indicating satisfaction, and process payments for services rendered.
  • Address re-service requests promptly and courteously.
  • Demonstrate a genuine commitment to customer satisfaction.
  • Provide training to Crew Helpers and Technicians to ensure compliance with outlined specifications.
General Duties
  • Maintain all equipment and vehicles in proper working condition.
  • Keep the interiors of vehicles clean and organized.
  • Possess a comprehensive understanding of the business and services offered, advising customers appropriately and qualifying jobs effectively.
  • Participate in weekly production team meetings.
  • Attend necessary training workshops for the production team.
  • Assist in training new crew helpers/technicians according to ServiceMaster standards.
  • Exhibit professional conduct and appearance in all client interactions.
  • Establish positive relationships with clients when possible.
  • Deliver exceptional service that exceeds client expectations.
  • Conduct all work in accordance with company safety policies.
  • Adhere to all company workplace policies.
  • Perform additional duties as required.
Qualifications

To succeed in this role, candidates must meet the essential duties satisfactorily. The following qualifications are representative of the knowledge, skills, and abilities required:

  • Results-oriented with the ability to manage multiple priorities and timelines effectively.
  • Strong management, delegation, planning, and leadership capabilities.
  • Proficient in construction safety and productivity.
  • Excellent written and verbal communication skills.
  • Ability to engage clients and provide outstanding service.
  • Strong decision-making skills.
  • Highly organized with a keen attention to detail and the ability to multitask.
  • Demonstrated strong work ethics.
  • Proven ability to build and maintain strong working relationships.
  • Flexible and adaptable, able to work effectively in various settings with shifting priorities.
  • Operates with honesty and integrity, with a genuine desire to contribute to the team.
  • A team player who fosters collaborative learning.
  • Works well both independently and in a team environment.
Educational Requirements

Education Required: High School Diploma
Preferred: IICRC Certifications considered an asset.

Work Experience Requirements

Minimum of four (4) years of experience in cleaning/restoration services, with at least two (2) years in a supervisory role preferred.

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools.
Software: n/a
Other: n/a

Competencies
  • Accountability: Sets performance standards for self and encourages others to take responsibility.
  • Adaptability: Views new situations as opportunities for growth and modifies behavior effectively.
  • Builds Trust and Respect: Treats others with dignity and fairness, listening to opinions and sharing rationale for decisions.
  • Customer Focus: Meets the needs of customers, building proactive relationships and ensuring satisfaction.
  • Manages Work: Allocates time and resources effectively to complete tasks efficiently.
  • Problem Solving: Identifies root causes of issues and develops effective solutions.
  • Quality Standards: Sets high standards for work quality and productivity, ensuring corrective actions are taken when necessary.
  • Safety Awareness: Identifies safety issues and reports unsafe conditions.
  • Teamwork: Contributes to a positive team environment, recognizing accomplishments and providing feedback.
Physical Requirements

This position requires a high level of physical exertion and moderate sensory effort.

Working Conditions

There is a low risk of exposure to adverse working conditions.

Compensation: $26.00 per hour

By being part of ServiceMaster Restore, you will join an industry-leading company with a rich history in Canada, where a diverse culture fosters teamwork and shared goals.

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