Field Operations Supervisor

4 weeks ago

Charlottetown, Prince Edward Island, Canada ServiceMaster Restore Full time

Position Overview
Reporting to the Project Managers, the Field Operations Supervisor will oversee and execute various general demolition and restoration services at designated residential and commercial sites. This role involves providing guidance and support to the assigned Crew Helpers and Technicians.

Duties & Responsibilities
  • Ensure jobs are completed to specifications and to the satisfaction of the client.
  • Manage work assignments within allocated units, ensuring that materials and equipment are accurately recorded on work orders.
  • Inspect completed work to verify compliance with ServiceMaster standards and client requirements.
  • Facilitate client inspections upon job completion, securing client sign-off to confirm satisfaction and processing payments for services rendered.
  • Address re-service requests in a prompt and courteous manner.
  • Demonstrate a genuine commitment to customer satisfaction.
  • Provide training to Crew Helpers and Technicians to ensure adherence to outlined specifications.
General Duties
  • Maintain all equipment and vehicles to ensure they are in optimal working condition.
  • Keep the interiors of vehicles used in operations neat and organized.
  • Possess a comprehensive understanding of the business and services offered, advising clients appropriately and qualifying jobs effectively.
  • Participate in weekly meetings with the production team.
  • Attend training workshops as required for the production team.
  • Assist in training new crew helpers and technicians in accordance with ServiceMaster standards.
  • Exhibit professional conduct and appearance in all client-facing activities.
  • Establish positive rapport with clients whenever possible.
  • Deliver exceptional service that exceeds client expectations.
  • Conduct all work in compliance with company safety policies.
  • Adhere to all company workplace policies.
  • Perform additional duties as required.
Qualifications

To successfully perform this role, an individual must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required:

  • Results-oriented with the ability to manage multiple priorities and timelines effectively.
  • Strong management, delegation, planning, and leadership skills.
  • Competence in construction safety and productivity.
  • Effective written and verbal communication skills.
  • Ability to engage clients and provide excellent service.
  • Sound decision-making skills.
  • Highly organized with strong attention to detail and the ability to multitask.
  • Demonstrated strong work ethic.
  • Proven ability to build and maintain strong working relationships.
  • Flexible and adaptable, able to work effectively in various settings with shifting priorities.
  • Operates with honesty and integrity, with a genuine desire to contribute to the team.
  • A team player who fosters collaborative learning.
  • Works well both independently and within a team environment.
Educational Requirements

Education Required: High School Diploma. Other certifications such as IICRC are considered an asset.

Work Experience Requirements

Minimum of four (4) years of experience in cleaning or restoration services, with at least two (2) years in a supervisory role preferred.

Physical Requirements

This position requires a high level of physical exertion and moderate sensory effort.

Working Conditions

There is a low risk of exposure to adverse working conditions.

By becoming part of ServiceMaster Restore, you will be joining an industry-leading company with a rich history in Canada, where our dedicated employees work together to restore peace of mind for our clients.

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