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Retail Operations Supervisor

3 months ago


Charlottetown, Prince Edward Island, Canada COWS Full time

Position Overview:

The individual in this role is tasked with overseeing the effective management and productivity of the COWS retail outlet. This position holds accountability for the comprehensive operations of the store, alongside fostering a motivating environment for staff relations.

Key Responsibilities:

  • Exemplifying COWS World Class Service
  • Welcoming and assisting customers
  • Demonstrating proficiency in all roles performed by sales associates, scoopers, supervisors, and assistant managers
  • Finalizing payroll summaries
  • Maintaining awareness and understanding of company policies
  • Participating in the recruitment process
  • Conducting employee and store evaluations
  • Inspiring and motivating team members
  • Facilitating regular staff meetings
  • Addressing concerns from employees and customers
  • Planning and executing training sessions with assistant managers and supervisors
  • Ensuring timely preparation and submission of financial reports
  • Managing staff schedules
  • Overseeing bank deposit processes and confirming receipts

Required Qualifications:

  • Passionate about customer engagement
  • Strong written and verbal communication abilities
  • Capable of building positive relationships with customers and team members
  • Competitive nature with a strong desire to achieve sales
  • Creative and efficient problem-solving skills
  • Demonstrated leadership and organizational capabilities
  • Ability to interpret and understand financial statements
  • Effective delegation skills
  • Possesses a sense of humor and a positive demeanor
  • Basic proficiency in computer applications (Microsoft Word, Excel, Outlook)
  • Previous experience in sales or management is advantageous
  • Team-oriented mindset
  • Proven ability to perform under pressure

Physical Demands:

  • Repetitive tasks, particularly involving the wrists
  • Ability to bend and lift items weighing up to 30 lbs.
  • Capability to stand for the duration of the shift

Additional Requirements:

  • Reliable means of transportation
  • Availability for seasonal or year-round work, based on location