Hotel Operations Supervisor

1 month ago


Camrose, Canada Camrose Motel Full time
Job Title: Hotel Clerk Supervisor

We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of hotel clerks.

Key Responsibilities:
  • Customer Service: Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Management: Lead and manage a team of hotel clerks, providing guidance, training, and support to ensure they are equipped to provide exceptional service.
  • Operations: Oversee the daily operations of the front desk, including managing check-in and check-out processes, handling guest requests, and maintaining accurate records.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of hotel clerks, ensuring they are equipped to provide exceptional service and meet the needs of our guests.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a customer-facing role, preferably in the hospitality industry.
  • Language: English.
  • Work Hours: 40 hours per week.
Benefits:
  • Free Parking: Available on site.
  • Support for Persons with Disabilities: We provide physical, visual, and auditory accessibility accommodations to ensure equal access to our services.
  • Support for Newcomers and Refugees: We participate in programs that support the settlement and integration of newcomers and refugees.
  • Support for Youth: We offer on-the-job training and mentorship programs to support the employment and development of youth.
  • Support for Veterans: We offer mentorship, coaching, and networking opportunities to support the transition of veterans into the civilian workforce.
  • Support for Indigenous People: We participate in programs that support the employment and development of Indigenous people.
  • Support for Mature Workers: We offer phased retirement options and resources to support the transition of mature workers into retirement.
  • Support for Visible Minorities: We offer mentorship programs and diversity training to support the employment and development of visible minorities.


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