Hotel Operations Supervisor
1 month ago
We are seeking a highly skilled and experienced Hotel Clerk Supervisor to join our team at Camrose Motel. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and leading a team of hotel clerks.
Key Responsibilities:- Customer Service: Provide excellent customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Team Management: Lead and manage a team of hotel clerks, providing guidance, training, and support to ensure they are equipped to provide exceptional service.
- Operations: Oversee the daily operations of the front desk, including managing check-in and check-out processes, handling guest requests, and maintaining accurate records.
- Training and Development: Develop and implement training programs to enhance the skills and knowledge of hotel clerks, ensuring they are equipped to provide exceptional service and meet the needs of our guests.
- Education: Secondary (high) school graduation certificate.
- Experience: 7 months to less than 1 year of experience in a customer-facing role, preferably in the hospitality industry.
- Language: English.
- Work Hours: 40 hours per week.
- Free Parking: Available on site.
- Support for Persons with Disabilities: We provide physical, visual, and auditory accessibility accommodations to ensure equal access to our services.
- Support for Newcomers and Refugees: We participate in programs that support the settlement and integration of newcomers and refugees.
- Support for Youth: We offer on-the-job training and mentorship programs to support the employment and development of youth.
- Support for Veterans: We offer mentorship, coaching, and networking opportunities to support the transition of veterans into the civilian workforce.
- Support for Indigenous People: We participate in programs that support the employment and development of Indigenous people.
- Support for Mature Workers: We offer phased retirement options and resources to support the transition of mature workers into retirement.
- Support for Visible Minorities: We offer mentorship programs and diversity training to support the employment and development of visible minorities.
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