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IT Support Specialist

2 months ago


Québec, Quebec, Canada Recrutement Full time
Job Title: IT Support Technician

We are seeking a highly skilled and motivated IT Support Technician to join our team at Recrutement. As an IT Support Technician, you will play a critical role in ensuring the smooth operation of our IT systems and providing exceptional support to our users.

Key Responsibilities:
  • Respond to user IT support requests in a timely and professional manner.
  • Analyze troubleshooting needs, identify the problem, and provide the appropriate solution.
  • Ensure the maintenance and technological development of the IT equipment by deploying updates and upgrades to the key IT tools and applications of our users' workstations.
  • Collaborate with the Director of IT Services to manage company risks, security, breakdowns, and delays that our users may experience.
  • Participate in different IT projects and contribute to the development of our IT infrastructure.
Requirements:
  • Demonstrate rigor, autonomy, and initiative in your work.
  • Have a strong sense of customer service and be able to provide excellent support to our users.
  • Demonstrate a good sense of organization and work planning to ensure timely completion of tasks.
  • Have a good team spirit and be able to collaborate with colleagues to achieve common goals.
  • Have good oral and written communication skills to effectively communicate with users and colleagues.
What We Offer:
  • A competitive salary and benefits package.
  • A schedule of 37.5 hours/week with flexible scheduling options.
  • Paid overtime and a reduced schedule in summer to 4 days a week.
  • Free parking (indoor parking in Lévis) and sports activity allowances.
  • A very active social club and days for personal reasons (illness and mobile).

We value the happiness and fulfillment of our team as much as professional excellence. If you are a motivated and skilled IT Support Technician looking for a new challenge, we encourage you to apply for this exciting opportunity.