Product Operations Manager

2 days ago

Coquitlam, British Columbia, Canada Indigo Books & Music Full time
{"title": "Product Operations Manager", "content": "Job Summary

Indigo Books & Music is seeking a highly skilled Product Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the profitable movement of goods throughout the product life cycle.

Key Responsibilities
  • Manage and motivate a team to ensure operational excellence and the profitable movement of goods throughout the product life cycle
  • Ensure efficiency and effectiveness of product flow processes by assessing and analyzing sales performance and key process scorecard data and creating action plans to address gaps
  • Partner on regular visual merchandising assessments; provide product flow insight and create and own the resulting action plan
  • Lead changeover process, and partner with General Manager, Regional Visual Manager, on home-office merchandising initiatives and facilities work
  • Lead all visual and door to floor operations, manage all Back of House (BOH) areas, sales floor promotional set-ups, and the markdown process
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
  • Proactively identify and anticipate customer expectations and needs
  • Open and close store and manages sales floor
  • Lead the store's joint health and safety committee, ensure the health and safety of employees and customers is top priority, and ensure the store complies with all provincial health and safety policies and procedures
Requirements
  • College degree preferred or equivalent job experience
  • 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Quebec
About Indigo

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

", "lang_code": "en-US"}

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