Warming Centre Attendant

7 days ago

Vancouver, British Columbia, Canada City of Vancouver Full time
Main Purpose and Function

The Warming Centre Attendant position plays a critical role in providing a safe and welcoming environment for individuals experiencing homelessness to access shelter and indoor warming spaces. Reporting to the Warming Centre Coordinator, this front-line position carries out a variety of duties in a calm and professional manner, supporting guests with basic needs, including shelter and food.

Key Responsibilities
  • Set-up and take down of shelter/warming centre operations and the overall supervision of the shelter/warming centre program during overnight operation.
  • Problem-solving overnight in the absence of a supervisor and liaising with other organizations or stakeholders as needed.
  • Maintains a safe, healthy, and positive environment for staff, volunteers, patrons, and community members, and shelter guests
  • Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served.
  • Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
  • Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
  • Ensures shelter/warming centre policies and procedures are followed and communicates concerns in a calm, clear and compassionate manner.
  • Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors.
  • Monitors access to the shelter/warming centre and regularly monitors the environment and guests and all accessible public spaces in the facility on a regular basis.
  • Maintains paper and electronic records including incident reports, logbook, and shelter attendance reports.
  • Engages with guests to provide feedback, as requested.
  • Performs routine janitorial duties as required.
  • Administers basic first aid and maintains applicable records.
  • Makes referrals to community agencies as needed.
  • Monitors and reports any facility issues including maintenance, cleanliness and pest control issues as required.
  • Demonstrated ability working as a team member.
  • Other duties as assigned.
Qualifications

Education and Experience:

  • Completion of grade ten and, preferably, Occupational First Aid Level 1
  • Plus related experience working with marginalized populations would be an asset.

Knowledge, Skills, and Abilities:

  • Working knowledge of the community and social service agencies and programs in the area
  • Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.
  • Conflict and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors.
  • Excellent verbal communication skills
  • Ability to exercise excellent judgment and to do so independently when required.
  • Willing and able to enforce policies, procedure, and rules in a firm and compassionate manner.
  • Valid Occupational First Aid - Level I preferred.
  • Knowledge of homelessness related agencies, services and resources or experience working with marginalized populations is considered an asset.

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