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Warming Centre Attendant
2 months ago
The Warming Centre Attendant position plays a vital role in maintaining a safe and welcoming environment for individuals experiencing homelessness at City of Vancouver operated Temporary Shelters, Extreme Weather Response Shelters, and Warming Centres. This front-line position requires a calm and professional demeanor, supporting guests with basic needs, including shelter and food, while also providing referrals to other services when appropriate.
Key Responsibilities- Set-up and take down of shelter/warming centre operations and supervise the shelter/warming centre program during overnight operation.
- Problem-solving overnight in the absence of a supervisor and liaising with other organizations or stakeholders as needed.
- Maintain a safe, healthy, and positive environment for staff, volunteers, patrons, and community members, and shelter guests.
- Ability to create a warm and welcoming environment that is sensitive to the needs of the marginalized population served.
- Works tactfully and compassionately with individuals who may use substances and/or be isolated through poverty, homelessness, mental illness, or other factors of social exclusion.
- Establishes and maintains positive relationships and appropriate professional boundaries with staff, volunteers, and patrons.
- Ensures shelter/warming centre policies and procedures are followed and communicates concerns in a calm, clear, and compassionate manner.
- Deals confidently and respectfully with volatile and unpredictable situations including those in which mental health and addiction issues are factors.
- Maintains paper and electronic records including incident reports, logbook, and shelter attendance reports.
- Engages with guests to provide feedback, as requested.
- Performs routine janitorial duties as required.
- Administers basic first aid and maintains applicable records.
- Makes referrals to community agencies as needed.
- Monitors and reports any facility issues including maintenance, cleanliness, and pest control issues as required.
Education and Experience:
- Completion of grade ten and, preferably, Occupational First Aid Level 1.
- Plus related experience working with marginalized populations would be an asset.
Knowledge, Skills, and Abilities:
- Working knowledge of the community and social service agencies and programs in the area.
- Understanding of and commitment to individuals experiencing homelessness who may also suffer from issues related to substance use, mental health, physical and/or cognitive disabilities, and other issues related to poverty and marginalization.
- Conflict and de-escalation skills especially in unpredictable, volatile, and emergency situations including situations in which mental health and addiction are factors.
- Excellent verbal communication skills.
- Ability to exercise excellent judgment and to do so independently when required.
- Willing and able to enforce policies, procedure, and rules in a firm and compassionate manner.
- Valid Occupational First Aid - Level I preferred.
- Knowledge of homelessness-related agencies, services, and resources or experience working with marginalized populations is considered an asset.
