ServiceNow CMDB Technical Advisor

1 day ago

Ottawa, Ontario, Canada US Tech Solutions Full time
Job Summary

US Tech Solutions is seeking a highly skilled ServiceNow CMDB Technical Advisor to join our team. As a key member of our implementation team, you will be responsible for performing ServiceNow Configuration Management Database (CMDB) assessments and developing a roadmap for enhancements and stabilization. Your expertise will be crucial in identifying opportunities for improving the quality of data in the Configuration Management Database (CMDB) and troubleshooting and debugging existing CMDB interfaces. You will also establish a technical project plan with key milestones and provide status updates, create ServiceNow epics and stories, and document key technical decisions, issues, and enhancements throughout the development lifecycle. Additionally, you will report on development work progress and ensure smooth transition from development to operation by working with the support team. If you have a strong background in ServiceNow implementations and a passion for delivering high-quality solutions, we encourage you to apply for this exciting opportunity.

Responsibilities

  • Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
  • Identify opportunities for improving the quality of data in the Configuration Management Database (CMDB)
  • Troubleshoot and debug existing CMDB interfaces and improve them
  • Establish a technical project plan with key milestones and provide status updates
  • Create ServiceNow epics and stories
  • Document key technical decisions, issues, and enhancements throughout the development lifecycle
  • Report on development work progress
  • Ensure smooth transition from development to operation by working with the support team

Requirements

  • Minimum of five years of demonstrated experience as a technical lead for ServiceNow implementations
  • Minimum of five years of demonstrated experience with the ServiceNow CMDB
  • University degree or college diploma in business administration, statistics, or a related field

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