ServiceNow CMDB Technical Specialist

3 days ago

Ottawa, Ontario, Canada US Tech Solutions Full time
Job Summary

We are seeking a highly skilled ServiceNow CMDB Technical Advisor to join our team at US Tech Solutions. As a key member of our technical team, you will be responsible for performing ServiceNow Configuration Management Database (CMDB) assessments, developing roadmaps for enhancements and stabilization, and identifying opportunities for improving the quality of data in the CMDB.

Key Responsibilities
  • Perform ServiceNow CMDB assessments and develop a roadmap for enhancements and stabilization
  • Identify opportunities for improving the quality of data in the Configuration Management Database (CMDB)
  • Troubleshoot and debug existing CMDB interfaces and improve them
  • Establish a technical project plan with key milestones and provide status updates
  • Create ServiceNow epics and stories
  • Document key technical decisions, issues, and enhancements throughout the development lifecycle
  • Report on development work progress
  • Ensure smooth transition from development to operation by working with the support team
  • Provide guidance and expertise to various stakeholders throughout the project lifecycle
  • Communicate and collaborate with project team members and key stakeholders throughout the project
Requirements
  • Minimum of five years of demonstrated experience as a technical lead for ServiceNow implementations
  • Minimum of five years of demonstrated experience with the ServiceNow CMDB
  • University degree or college diploma in business administration, statistics, or a related field
What We Offer

As a ServiceNow CMDB Technical Advisor at US Tech Solutions, you will have the opportunity to work on challenging projects, collaborate with a talented team, and contribute to the growth and success of our organization.

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