Head of IT Service Management
4 weeks ago
Position Overview
The IT Manager, Service & Support – Americas is tasked with overseeing all facets of IT Service and Support within the region. This position emphasizes the importance of executing cost-efficient operations that align with strategic goals, fostering a culture of service excellence, and promoting continuous enhancements in service delivery and user satisfaction.
Core Responsibilities:
- Implement cost-effective strategies to support organizational objectives
- Exemplify leadership to cultivate a culture of service excellence
- Advocate for ongoing enhancements in service delivery and user experience
Required Qualifications:
Educational Background:
- Bachelor's degree in Computer Science, Information Systems, or equivalent IT certification
- Professional Experience:
- A minimum of 5 years in progressive IT roles, including at least 2 years in a supervisory capacity
- Proven track record in customer service excellence
- Exceptional communication abilities
What We Provide:
- Competitive salary and comprehensive benefits package
- Programs for employee recognition
- Opportunities for professional growth and development
We are dedicated to fostering diversity and inclusion and appreciate all candidates for their interest.
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