Team Leader

7 days ago


Grande Prairie, Canada Saje Natural Wellness Full time

About the Role

The Team Lead is a key member of our retail team, responsible for delivering exceptional customer service and leading a team of sales associates to achieve this goal. Reporting to the Store Manager, this role requires a strong operational mindset and a people-centric approach to leading the retail business.

Key Responsibilities

  1. Customer Service Excellence

Contribute to an environment of excellent customer service, sharing our products and spreading wellness through the in-store experience.

Business Results

Generate business results and achieve key performance indicators (KPIs) including revenue growth, average transaction value (AVT), in-store traffic, conversion rates, and loyalty program growth.

Team Development

Ensure sales associates are equipped with the product knowledge they need to make informed recommendations to customers.

Store Presentation

Uphold presentation standards and assess and action merchandising opportunities to elevate the in-store experience.

Business Growth

Take a proactive and innovative approach to growing the business through community outreach and engagement.

Leadership and Culture

Inspire and uplift the team through coaching, collaboration, and embodying our core values of wellness, growth, celebration, greatness, and belonging.

Team Environment

Contribute to a team environment where all team members consistently experience a sense of belonging and inclusion.

Requirements

To be successful in this role, you will need:

  1. Leadership Skills

An inspirational and dynamic leadership style, with a natural ability to motivate and engage others.

Retail Experience

Proven experience in delivering exceptional customer service and leading a team in a retail environment.

Product Knowledge

A passion for our products and a desire to share their benefits with customers.

Growth Mindset

A proven track record of personal and professional growth, with a commitment to ongoing learning and development.

Positive Attitude

A solutions-focused and positive attitude, with a willingness to take on new challenges and adapt to changing circumstances.

Wellness Focus

A genuine passion for wellness and a desire to incorporate wellness into your daily life.

Key Relationships

This role reports to the Store Manager and requires strong relationships with sales associates, customers, and other stakeholders.


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