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IT Desktop Support Specialist
2 months ago
Goway Travel Inc. is seeking a highly skilled IT Desktop Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our information systems, ensuring seamless operation and optimal performance.
Key Responsibilities- Provide technical support and maintenance of information systems, including desktop, laptop, scanner, printer, and other end-user hardware and software.
- Develop and maintain desktop standard images, packaging, and desktop rollout processes.
- Install, support, and replace desktop, laptop, scanner, printer, and other end-user hardware and parts as needed.
- Perform application integrations, testing, and troubleshooting of desktop application problems.
- Provide technical support assistance to end-users worldwide.
- Provide advanced technical support to regional offices on all related desktop applications and desktop/laptop hardware issues.
- Develop and update detailed documentation on software configurations, deployment processes, packaging procedures, and test scripts.
- Travel as needed (minimal).
- Track and monitor equipment issued and document assets accordingly.
- Maintain and update related databases.
- Post-secondary diploma in Computer Systems Technology or equivalent.
- 2-3 years of experience with Microsoft Operating Systems - workstations.
- Strong knowledge of Microsoft Office Suite, Outlook, and other software applications.
- Solid knowledge of desktop images, deployment of desktop environments, software installations, and upgrading.
- Ability to research online and work through problems.
- Strong software and hardware troubleshooting skills.
- Ability to work in a team environment.
- Participate in rotating off-hours on-call support.
- Able to work different shifts.
- Ability to work independently with limited direct supervision.
- Very organized.
- Able to lift 20Kg.
- Combination of education and experience.
Goway Travel Inc. is a global travel company with over 600 employees, offering 4 and 5-star travel experiences in over 100 countries worldwide. We value inclusivity, diversity, and innovation, and we're committed to providing our team members with a competitive salary, added support incentives, paid personal days, and comprehensive health benefits.
We're looking for a talented IT Desktop Support professional to join our team and help us deliver exceptional travel experiences to our clients. If you're passionate about technology and innovation, and you're looking for a rewarding career with a dynamic company, we encourage you to apply today.
