Desktop Support Specialist

2 months ago


Canada Goway Travel Inc. Full time
Job Title: Desktop Support Specialist

Goway Travel Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our desktop systems.

Key Responsibilities:
  • Provide technical support and maintenance of desktop systems, including hardware and software troubleshooting and repair.
  • Develop and maintain positive working relationships with all contacts internal and external to Goway Travel Inc.
  • Contribute to the efficient allocation of computer hardware and software.
  • Develop and update detailed documentation on software configurations, deployment processes, packaging procedures, and test scripts.
  • Track and monitor equipment issued and document assets accordingly.
  • Maintain and update related databases.
Requirements:
  • Post-secondary diploma in Computer Systems Technology or equivalent.
  • 2-3 years of experience with Microsoft Operating Systems - workstations.
  • Strong knowledge of Microsoft Office Suite, Outlook, and other software applications.
  • Solid knowledge of desktop images, deployment of desktop environments, software installations, and upgrading.
  • Ability to research online and work through problems.
  • Strong software and hardware troubleshooting skills.
  • Able to work different shifts.
What We Offer:

Goway Travel Inc. offers a comprehensive health benefits package, ongoing training to help you stay ahead in the industry, and a close-knit family environment that values inclusivity, diversity, and innovation.

We are an industry-leading, global travel company with over 600 employees, and we are committed to helping our clients realize their travel dreams. If you are passionate about travel and innovation, we invite you to be a part of our exciting journey.



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