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Operations Coordinator

2 months ago

Barrie, Ontario, Canada NBC Full time
{"h1": "Operations Agent Role at National Bank Financial", "p": "At National Bank Financial, we're seeking a skilled Operations Agent to join our team. As an Operations Agent, you will play a vital role in supporting our clients and colleagues by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.

Your Key Responsibilities:

* Act as a contact person in resolving operational and IT issues for all branch staff
* Welcome clients to the branch and direct them to the right resource person
* Provide top-quality customer service in person, on the phone, and via email
* Ensure that all common spaces for the team and for greeting clients feel welcoming and appear professional
* Organize and manage conference room schedules for clients
* Help coordinate events and conferences with internal/external partners
* Carry out various daily administrative activities (e.g., mail, distribute and file documents, order supplies)

About Our Team:

National Bank Financial – Wealth Management is the fifth largest mutual funds brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Regional Manager and work closely with a team of investment advisors.

What We Offer:

* A hybrid (remote and in the office) work model
* Work schedule arrangements to help you achieve work/life balance
* Flexible leave that you can take when it's important to you
* Competitive compensation
* A wide range of flexible benefits to help promote your wellbeing and that of your family
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic

Our Core Values:

* Partnership
* Agility
* Empowerment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We offer a barrier-free workplace that is accessible to all employees.

If you're passionate about delivering exceptional client experiences and working in a dynamic team environment, we encourage you to apply for this exciting opportunity.

Prerequisites:

* High school diploma and 21⁄2 years of relevant experience or a college diploma and 6 months of relevant experience
* College diploma in administration, an asset
* Experience working in financial services, an asset
* Practical knowledge required of Excel, Word, and Outlook
* Ability to adapt to change and work under pressure
* Organizational and priority management skills

Required Skills:

* Communication
* Diversity & Inclusion
* Empathy
* Initiative
* Learning Agility
* Resiliency
* Teamwork

If you're interested in this role, please submit your application. We look forward to hearing from you